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Warehouse screens: arrival, QC photos, storage and forwarding

"My warehouse" was where bought goods waited after arrival, each with photos. The same area handled forwarding orders for parcels you sent in yourself. These cards cover both, then show how to read QC photos against what you asked for.

Mock-up of an archived warehouse item card with photo, defect and acceptance labels, drawn by this site.

Arrival and the photo set

The stored promise was five quality inspection photos per item by default, three more for each international parcel, and extra shots free on request. The labels below are where those photos showed up.

Menu or tab

My warehouse

Seen on: Menu item in the personal center.
Means: Every item that has arrived and been checked, waiting for you to ship it.
Your move: Visit after each "Seller Sent" order to see if photos are in.

Field label

Quality inspection picture

Seen on: Label for the photo set of each item.
Means: The warehouse photos of your actual item, taken on arrival.
Your move: Open them full size. Thumbnails hide stitching and print faults.

Field label

Quality inspection video

Seen on: Label for a clip where one exists.
Means: Some items could get a short video instead of, or as well as, photos. Whether it cost extra was not archived.
Your move: Ask for one on items where movement matters: zips, hinges, a watch hand.

Notice text

Free additional photo shoot

Seen on: One of the promises on the home page, with "(Default 5 photos + 3 packages)" beside the photo line.
Means: More photos at no charge when you ask.
Your move: Ask for the angle you actually need, for example "inside label close-up", not just "more photos".

Status tag

Defective goods

Seen on: Tag on an item the warehouse flagged.
Means: Staff saw a fault. A "Defective picture" set shows it.
Your move: Decide quickly: accept it, or start a return while the seller window is open.

Pop-up title

Seen on: Pop-up when you press accept on a flagged item.
Means: Accepting means keeping the item as it is. The archive does not spell out what return options remain afterwards.
Your move: Only accept if the fault is cosmetic and you would rather keep it than wait for a swap.

Clickable button

Bulk acceptance

Seen on: Warehouse action for several items at once.
Means: Accept several items in one press.
Your move: Do not use it on a batch that includes a flagged item.

Status tag

Goods to be bagged

Seen on: Status of stored items.
Means: Accepted and ready to go into a parcel.
Your move: These are the items you can pick when generating a parcel.

Shelf time and warehouse add-ons

While goods sat on the shelf, a short list of extras could be attached to them.

Notice text

Free storage for 300 days

Seen on: Home page promise, repeated in the storage notes.
Means: Goods could stay on the shelf for 300 days from storage at no cost. What happened on day 301 was not archived.
Your move: Set a reminder well before the end; a fee or a clearance rule may exist that the archive did not keep.

Field label

Original box storage

Seen on: An add-on on the forwarding form.
Means: Keep the seller's outer box instead of repacking.
Your move: Useful for gifts; costly on freight, because boxes add size.

Field label

Repacking & Reweighing

Seen on: A value-added service name.
Means: Open your parcel, pack it again and weigh it again.
Your move: Ask for it when a quote looks heavy for what is inside.

Notice text

Unpacking inspection for prohibited items

Seen on: Add-on heading on the forwarding form.
Means: Inbound parcels are opened to look for banned goods. The customs notice elsewhere says every arriving package is opened for this.
Your move: Do not send anything into the warehouse you would not want opened.

Forwarding orders for parcels you bought yourself

If you bought directly from a Chinese seller, you could send the parcel to the warehouse and register it there. These lines come from that form.

Clickable button

Get warehouse address

Seen on: Forwarding page button, with "Copy address with one click" beside it.
Means: Shows the address to give your seller. The archive names a South China warehouse.
Your move: Copy it exactly, including any account code line; a missing code is how parcels become unmatched.

Clickable button

Add a forwarding order

Seen on: Main button of the forwarding area.
Means: Registers an incoming parcel so the warehouse can match it to you.
Your move: Register before the parcel arrives, not after.

Field label

Enter China domestic tracking number...

Seen on: Hint in the tracking box; it adds "(letters and/or numbers)".
Means: The Chinese courier number your seller gave you.
Your move: One number per box. A parcel split into several boxes needs one entry each.

Error line

The tracking number is repeated

Seen on: After entering a number already registered.
Means: That parcel is already on a forwarding order.
Your move: Search your forwarding list instead of adding it again.

Notice text

Logistics information for your tracking number...

Seen on: Opening of a long note when the courier has no record.
Means: Either the parcel has not been sent, or the number is wrong. If you are sure it is right, the note says to ignore the warning.
Your move: Re-check the number against the seller chat, then wait a day.

Notice text

For the same order product, it cannot be shipped separately.

Seen on: Friendly reminder on the forwarding pages.
Means: Items registered under one order travel together. You cannot split them into two parcels yourself.
Your move: If you need them split, ask staff before the parcel is built.

Notice text

abnormal package

Seen on: Term used in the warehouse rules for parcels that arrive unregistered.
Means: An arrival with no matching forwarding order. Such parcels were kept only 60 days, after which the rules say ownership passed to the warehouse operator.
Your move: Register every inbound parcel with its tracking number; a late registration within the 60 days can still rescue it.

Notice text

Tmall Global

Seen on: Named in a warning about the South China warehouse.
Means: That warehouse would not take parcels from Tmall Global, nor ones sent from abroad, Hong Kong, Macau or Taiwan into mainland China.
Your move: Buy those through the normal purchasing route or another service.

Matching QC photos to what you typed at checkout

The fastest way to check warehouse photos is to start from what you typed, not from the photo. Your order carries three kinds of instruction: the option you picked under "specification", the quantity, and anything you wrote in the notes box. Each one should have a photo that proves it.

Option: the colour should match under the warehouse's neutral light, and the size label should be readable in at least one frame. Quantity: every piece should be in a frame together, or counted across frames. Notes: if you asked for a zip or a seam to be checked, there should be a close-up of exactly that. Only after those three, look for general faults: loose threads, glue marks, print edges, scuffs on soles.

If one of your instructions has no matching photo, ask for one before accepting. Free extra shots exist for exactly this.

A hoodie order traced from its option, quantity and note to the photo that proves each one. Arrangement by this site.